Travel chargebacks Booking evidence Supplier recovery

UDMS for Travel Chargebacks, Booking Disputes, and Supplier Recovery.

UDMS gives airlines, OTAs, lodging brands, acquirers, and travel risk teams one workspace for itinerary-linked disputes, supplier coordination, evidence assembly, and chargeback response.

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18+ Booking, itinerary, and payment signals linked to every dispute

24/7 Disruption, refund, and fulfillment monitoring across travel flows

3x Faster evidence preparation for cardholder-not-present travel claims

Watch travel dispute traffic move across airline, hotel, and OTA corridors.

As travelers scroll through disputes, suppliers, and fulfillment events, UDMS keeps booking signals moving in both directions across the travel network.

Live route telemetry

Airline to issuer

Chargebacks, disruptions, and refund evidence moving eastbound

Hotel and OTA recovery

Supplier responses, itinerary proof, and recovery actions returning westbound

Built for booking disputes, itinerary exceptions, and travel chargeback recovery.

Connect reservations, fulfillment status, supplier responses, and payment evidence in one travel-ready operating layer.

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Travel Operations Dashboard

Track airline, hotel, OTA, refund, and fulfillment metrics in one travel-ready command view.

Booking dispute triage

Route disputes by booking type, supplier, disruption event, and fulfillment state the moment they arrive.

Reservation, itinerary, and refund context in one case record
Rules-driven routing by airline, OTA, hotel, or package source
SLA handling for supplier response and representment windows

GDS & OTA Sync Integrate GDS, OTA, PMS, CRM, and payment systems so disputes always carry booking context.

Travel Analytics Monitor disputes by route, supplier, destination, agent team, payment type, and refund source.

Compliance & Scale Support high-volume seasonal demand with audit-ready workflows and consistent evidence retention.

Supplier and traveler coordination

Keep issuer teams, merchants, and travel operators aligned on service delivery, cancellations, and refunds.

Supplier outreach workflows for missing refund and fulfillment proof
Traveler communication checkpoints and exception handling
Shared evidence requests across support, ops, and finance teams

Chargeback compliance and reporting

Give travel operations and finance teams audit-ready reporting on dispute exposure, refund leakage, and supplier recovery.

Audit trail for booking edits, traveler proof, and refund activity
Role-based dashboards by supplier, brand, route, and market
Consistent controls for card network and internal policy handling

Travel Platform Modules

Organize travel disputes around booking operations, supplier recovery, and chargeback control.

Booking & Guest Ops

Operational tools for reservations, fulfillment evidence, and traveler-facing exceptions.

Reservation Case Hub Unified Case Hub preview

Single workspace for booking records, traveler evidence, refund status, and dispute ownership.

Itinerary Evidence Automation Engine preview

Pull itinerary, cancellation, fulfillment, and refund proof into one evidence package for representment.

Traveler Exceptions Compliance Guardrails preview

Manage no-show, disruption, duplicate booking, and partial-service exceptions with structured workflows.

Supplier & Recovery Control

Recover missed refunds and coordinate faster with travel suppliers and partners.

Supplier Recovery Chargeback Workflows preview

Track refund commitments, supplier follow-up, debit recovery, and unresolved service disputes.

Chargeback Response Case Management preview

Guided response queues for travel-specific claims such as service not provided, cancellation, and duplicate processing.

Friendly Fraud Review Remediation and review preview

Spot repeat traveler behavior, post-trip refund abuse, and weak refund-policy enforcement before losses scale.

Key capabilities across the UDMS platform

Explore the tools teams use to intake, investigate, resolve, and report on disputes while maintaining strong fraud and compliance controls.

Unified Dispute Management System (UDMS)

A centralized platform for managing payment disputes from intake through resolution.

AI-powered dispute automation

Automates intake, triage, routing, and repetitive case tasks to reduce manual handling.

Issuer-grade compliance handling

Built to support regulated financial operations with auditability, controls, and process consistency.

Real-time fraud intelligence integration

Brings fraud signals into the dispute workflow to improve decisioning and reduce preventable losses.

Centralized dispute processing workflow

Keeps intake, review, evidence, and outcomes in one operational flow.

Merchant onboarding tools

Supports faster setup and enablement for merchant-related operations and service rollouts.

Merchant lifecycle management capabilities

Helps teams manage merchant-related operational states over time.

Client portal access

Provides a self-service experience for visibility into cases, updates, and supporting information.

Multi-stakeholder collaboration

Enables coordination between issuers, acquirers, merchants, and internal operations teams.

Automated chargeback management

Streamlines chargeback handling with guided automation and repeatable rules.

End-to-end dispute lifecycle optimization

Improves speed and consistency from case creation to final resolution.

Case management tools for disputes

Organizes cases, statuses, ownership, notes, and supporting records in one system.

Chargeback remediation workflows

Supports steps to recover losses, fix process gaps, and improve future outcomes.

Fraud identification and detection tools

Highlights suspicious behavior and possible abuse patterns inside dispute operations.

Post-transaction monitoring

Supports monitoring after transactions occur so issues can be caught earlier.

Risk analysis and mitigation features

Surfaces operational and financial risk trends to help reduce write-offs.

Unified data exchange across participants

Connects information across ecosystem participants for cleaner handoffs and visibility.

API integrations with third-party systems

Supports connection to adjacent systems to reduce duplicate work and improve automation.

RESTful API support

Allows external apps and services to integrate with workflows and data exchange.

Integration with financial systems

Makes it easier to sync with accounting, ops, and internal processing environments.

Merchant profitability analysis

Helps teams understand performance and financial impact across merchants or portfolios.

Reporting dashboards for agents and merchants

Provides dashboards for operational awareness, service performance, and visibility.

Operational insights for dispute and fraud trends

Turns activity and patterns into decision-ready reporting for leadership and operations.

Training and support for chargeback management

Supports team enablement so processes are more consistent and efficient.

Operational reviews to optimize performance

Helps organizations refine workflows, staffing, and outcomes over time.

Customizable rules and workflows

Lets teams tailor automation and review paths to business requirements.

Configurable business logic and routing

Routes cases and tasks based on conditions, priorities, or ownership rules.

Cloud-based platform

Supports scalability, availability, and remote collaboration in a modern delivery model.

PCI DSS Level 1 compliant data security

Emphasizes strong security controls for handling payment-related information.

Scalable modular architecture

Allows growth across teams, workflows, and integrations without redesigning the whole platform.

White-label customization capabilities

Supports branded experiences and adaptable presentation for different organizations.

Enterprise-Grade Security & Compliance

Modernize Your Dispute
Operations Today

Eliminate manual reviews, reduce revenue loss, and handle complex chargebacks at scale.

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Sub-second Decisioning

Real-time Visibility

PCD DSS Level 1