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Crypto dispute command center

Crypto dispute operations built for wallet evidence, chain risk, and fund recovery.

Replace generic chargeback tooling with a crypto-native operating surface for wallet disputes, tx-hash evidence, sanctions review, recovery queues, and exchange operations.

Fund control workflows 14 queues Freeze, hold, release, and refund operations mapped by exchange ownership.
Bridge risk intelligence 57 signals Exploit, routing, and anomaly indicators attached directly to open wallet disputes.
Recovery orchestration 382 playbooks Configured actions driving AML review, customer remediation, and asset recovery paths.
Chain Operations Dashboard
UDMS crypto dashboard preview
Wallet evidence fields 42 mapped Address, tx hash, chain, token, bridge, memo, custody, exchange, and risk-state captured in one case object.
Automated control actions 128 rules Freeze, refund, AML escalation, sanctions review, proof request, and queue assignment logic available out of the box.
Operational coverage 61 integrations Chains, wallets, screening tools, explorers, and exchange-side teams orchestrated inside the same workflow model.
Wallet Evidence Surface Risk-routed in real time
Walletbc1qk3...xz8m5t
EvidenceExplorer · signed proof
RoutingEthereum · USDC · bridge review
OwnerExchange ops + AML
Explorer Freeze funds AML review
Case Action Surface Analyst tools ready
Open explorer evidence Request wallet proof Freeze funds Escalate to AML Create recovery case
Explorer checks12 connectors
Screening controls18 rulesets
Workflow actions9 automations
Recovery queues24 paths
Ready to upgrade your dispute resolution?

Join leading platforms relying on UDMS to automate decisions and protect revenue.

Request Demo

Built around wallet-level disputes, not generic payment tickets.

Every case opens with wallet address, tx hash, chain, token, bridge, exchange, custody type, memo, and risk-state already attached.

⛓
Attributes tracked 14+ per case
🛡
Fraud & AML routes 7 auto-rules
↺
Recovery outcomes Freeze · hold · refund

Why crypto teams use UDMS differently

Move from static dispute queues to an evidence-first command stack that combines chain telemetry, compliance controls, and exchange operations.

↗
On-chain evidence
Explorer + confirmations

Signed-message proof, deposit and withdrawal audit trails, bridge routing, and destination verification.

◎
AML & sanctions
Wallet intelligence

Sanctions checks, clustering, mixer exposure, mule indicators, and repeat-wallet abuse tracking.

✦
Exchange ops
Hold and freeze actions

Deposit exceptions, withdrawal holds, refund routing, asset recovery queues, and compliance handoffs.

≈
Analytics
Chain + token reporting

Disputes by chain, token, volatility, bridge, custody model, and recovery stage for leadership and ops.

What is happening right now

Crypto-specific operational monitoring across chains, exchanges, and recovery teams.

Suspicious withdrawal cluster detected

Velocity model linked 11 withdrawals across 3 exchanges to a shared destination wallet.

2 min ago
Bridge incident watchlist updated

Bridge exploit indicators automatically attached to 26 open disputes with impacted destination paths.

11 min ago
Funds freeze approved by exchange ops

$1.86M moved from review to frozen state with recovery queue ownership assigned.

24 min ago
Sanctions review escalated

Cluster match triggered secondary compliance review and law-enforcement hold recommendation.

41 min ago

Evidence workbench

Guide analysts from intake to recovery with a sequence built for chain-native proofs and exchange-side remediation.

01
Open wallet object

Resolve wallet address, tx hash, chain, token, bridge, memo/tag, and custody type before analyst review begins.

02
Collect on-chain evidence

Pull explorer links, confirmation counts, signed-message proof, deposit and withdrawal audit trail, and chain anomaly history.

03
Route to the right control team

Auto-route the dispute into AML, exchange ops, fraud, recovery, or legal hold based on rules and risk signals.

Crypto reason taxonomy

Standardize the operational language used in triage, compliance review, and executive reporting.

🔐Unauthorized wallet access

Account takeover, stolen credentials, compromised wallet session, or rogue approval flow.

⛓Bridge exploit / contract failure

Bridge-side incident, smart-contract malfunction, delayed settlement, or execution mismatch.

⌁Wrong network / address

Funds sent to unsupported chain, incompatible address, or incorrect destination with memo issues.

❄Freeze / off-ramp issue

Stablecoin freeze, withdrawal hold, off-ramp failure, duplicate transfer, or delayed release event.

Ask UDMS AI about wallets, tokens, exchanges, and recovery queues.

Use natural language to investigate disputes tied to a wallet, surface chain-specific patterns, or compare exchange recovery performance.

Ready
Try prompts like “show disputes tied to this wallet”, “find all ETH disputes from bridge incidents last 30 days”, or “which exchanges have the highest stablecoin recovery rate”.
Suggested workflow Wallet Monitoring

Track linked disputes, tx hashes, wallet screening, device overlap, and repeat-wallet abuse patterns.

Suggested workflow On-Chain Investigations

Move from explorer evidence to proof requests, anomaly checks, and chain-specific analyst tasks.

Suggested workflow Recovery Queue

Prioritize freeze decisions, customer remediation, asset recovery, and exchange-side accountability.

Crypto launchpad

Every surface below maps to a crypto-specific operating motion inside the portal.

◎Wallet Monitoring

Monitor wallet disputes, destination reuse, and transaction trails linked to customer claims.

🛡AML & Sanctions

Run screening, cluster review, mixer exposure checks, and law-enforcement escalation from one queue.

↺Recovery Queue

Drive freeze, hold, unfreeze, refund, and remediation actions with time-stamped ownership.

✦Exchange Ops

Coordinate deposit exceptions, withdrawal holds, proof requests, and support-channel follow-through.

Enterprise-Grade Security & Compliance

Modernize Your Dispute
Operations Today

Eliminate manual reviews, reduce revenue loss, and handle complex chargebacks at scale.

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Sub-second Decisioning Real-time Visibility PCD DSS Level 1