Engineered for delivery recovery

Map Routes

Direction routes bridge merchant prep, courier motion, and doorstep proof.

Claims Count

128Open claims

Live queue blends missing item, parcel delay, and misdelivery case intake.

Claims by Driver

Ava

Noah

Mia

Driver-level clustering helps isolate repeat route and handoff issues faster.

Built for courier marketplaces, restaurant delivery platforms, and parcel support operations

UDMS helps delivery-service teams investigate order issues, track package exceptions, and manage service recovery from one operational workspace. Bring together courier events, merchant updates, customer contacts, and payment evidence to resolve claims faster and with better consistency.

Order not received Handoff disputes Package tracking Same-day delivery proof

Active Claims

128Open now

Route Health

Claims by Driver

Ava42

Noah31

Mia18

Operational View

Use embedded dashboards to monitor case volume, route disruption, and driver exposure while teams manage active delivery claims.

What Teams Track

Route interruption and late-delivery concentration Driver-level exception patterns across active claims Recovery throughput by queue, carrier, and location

Ready to upgrade your dispute resolution?

Join leading platforms relying on UDMS to automate decisions and protect revenue.

Request Demo

Command Layer

One operational layout for every handoff, scan, doorstep photo, and reimbursement path.

Unify queue management, route evidence, carrier events, and recovery policies in a single delivery-claims workflow.

Delivery claim command center

Prioritize item-not-received, wrong-address, damaged package, and courier no-show claims with structured intake, triage, and resolution controls.

14m Median time from claim intake to route-context enrichment.

92% Cases auto-routed using courier, merchant, and tracking signals.

4.8x Faster evidence packaging for chargeback or refund review.

Marketplace delivery
Order status, driver handoff, merchant substitution logs

Queued

Parcel tracking
Carrier scans, route drift, signature, proof-of-delivery

Reviewing

Same-day courier
Geo-fence checks, drop verification, merchant callbacks

Cleared

Service recovery mix

Select the right response path before a customer issue becomes a chargeback or loss event.

Instant credit

68%

Courier review

22%

Chargeback hold

10%

Operator signals

Combine delivery, support, and payment signals in one case record for faster and more accurate review.

ETA drift Auto-flags route paths that deviate beyond policy threshold.

Photo match Connects doorstep proof, merchant prep, and customer statement.

Driver loop Captures courier outreach, acknowledgement, and escalation status.

Parcel handoff Normalizes USPS and carrier scans for analysts in one record.

Service Recovery

Delivery disputes move in rails, not static cards.

Each step reflects how delivery-service teams investigate issues, recover value, and document decisions across customers, merchants, and carriers.

01 Intake

Catch the right event

Differentiate non-delivery, partial order, damaged package, late arrival, and account misuse the moment the claim lands.

02 Route

Pull motion evidence

Attach route trace, driver notes, parcel scans, merchant prep times, and doorstep proof without manual analyst chasing.

03 Decide

Recover or defend

Apply refund policy, courier accountability, merchant reimbursement, or issuer defense rules in one adjudication flow.

04 Learn

Tune the network

Feed resolved outcomes back into delivery zones, risk heuristics, and merchant scorecards to reduce repeat exceptions.

Enterprise-Grade Security & Compliance

Modernize Your Dispute
Operations Today

Eliminate manual reviews, reduce revenue loss, and handle complex chargebacks at scale.

Book a Platform Demo

View Documentation

Sub-second Decisioning

Real-time Visibility

PCD DSS Level 1