Terms for access, use, and operation of UDMS.

These Terms of Service govern use of the UDMS website, product environment, demo environments, and related services. They describe how access is granted, what responsibilities apply to customers and users, and the commercial and legal framework for using the platform.

Effective Date January 1, 2026

Scope Website, demos, platform subscriptions, and support interactions

Questions Contact UDMS

Acceptance of Terms

By accessing the UDMS website, requesting a demo, or using the platform under an order form, statement of work, or other commercial agreement, you agree to these Terms of Service. If you are using UDMS on behalf of an organization, you represent that you have authority to bind that organization to these terms.

Use of the Service

UDMS grants customers a limited, non-exclusive, non-transferable right to access and use the service during the applicable subscription term and only for internal business purposes related to dispute management, fraud operations, compliance workflows, and service recovery.

You may not copy, resell, sublicense, reverse engineer, or use the service to build a competing product except where prohibited by applicable law.
You may not interfere with the integrity, security, or performance of the service or attempt to gain unauthorized access to systems or data.
You must use the service in compliance with applicable laws, regulations, card network requirements, contractual restrictions, and internal governance requirements.

Customer Responsibilities

Customers are responsible for the accuracy, legality, and rights associated with the data they upload or connect to UDMS. Customers control user access, workspace configuration, workflow rules, and the business decisions made through the platform.

Maintain appropriate account security, credentials, and role-based access controls.
Ensure data and workflow usage comply with applicable privacy, financial services, consumer protection, and dispute handling obligations.
Cooperate with reasonable implementation, security, and support requirements needed to operate the platform safely and effectively.

Where a signed order form, MSA, DPA, or other commercial agreement applies, that agreement controls to the extent of any conflict with these website terms.

Fees and Commercial Terms

Subscription pricing, implementation services, support scope, term length, renewal mechanics, and payment terms are defined in the applicable commercial agreement between UDMS and the customer. Unless otherwise stated in writing, fees are non-cancelable and non-refundable.

Intellectual Property

UDMS retains all right, title, and interest in and to the service, software, documentation, website content, visual design, analytics models, workflow structures, and related intellectual property. Except for the limited rights expressly granted, no rights are transferred to customers or users.

Customers retain their rights in the data they submit to the platform, subject to the rights necessary for UDMS to host, process, secure, and support the service under the relevant agreement.

Limitations and Termination

To the maximum extent permitted by law, UDMS disclaims implied warranties and is not liable for indirect, incidental, special, consequential, or punitive damages. Any direct liability is limited as described in the governing commercial agreement or, if no such agreement exists, to the amount paid for the relevant service during the twelve months preceding the claim.

We may suspend or terminate access for material breach, non-payment, unlawful conduct, security risk, or misuse of the service. Upon termination or expiration, access rights end subject to any post-termination rights described in the applicable agreement.