All payment types All user types Seamless integration

One Platform.
Every Dispute.
Fully Connected.

UDMS unifies issuers, acquirers, merchants, and payfacs in a single intelligent system to automate workflows, reduce losses, and bring clarity to every case from start to finish.

See UDMS in Action

How It Works

Merchant Discovery

Descriptor Resolution SKYLINE HEALTH*PORTAL

Unknown statement text resolved into a recognizable merchant profile with support-ready context.

Skyline Health Portal

Tampa, Florida

Websiteskylinehealth.com Support(800) 555-0119 OnboardingKYC + MID ready CollaborationIssuer / acquirer / ops

Rules + Audit Rules-driven case routing with a complete audit trail across every case decision.

Compliance Ready Guard rails, onboarding controls, and APIs built for enterprise issuer and acquirer workflows.

Consumer Velocity Shared consumer signals and rolling dispute windows in one workflow.

Search by token, email, phone, device ID, or normalized address to identify repeat dispute behavior before it compounds revenue loss and chargeback fees.

Search Inputs5 inputs Velocity Windows30 / 60 / 90 SignalShared insight

Enterprise APIs

Cloud-ready APIs sync shared signals, routing outcomes, and operational records into adjacent systems.

Cloud + Collaboration

Enterprise scaling, stakeholder collaboration, and compliance guard rails in one operating layer.

Dispute Filed Date: 01/29/2025 Amount: $184.32 Reason: Fraud

Merchant Match Date: 02/08/2025 Descriptor: STREAMNOW Window: 30 days

Velocity Event Date: 02/14/2025 Issuer count: 3 CPM ratio: 2.4

Interactive Dashboard

Explore the live operations dashboard.

Built for the Entire Payment Ecosystem

Connect issuers, acquirers, merchants, and payfacs in one platform. Eliminate silos and manage every dispute in a shared system.

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Automate Decisions, Not Just Tasks

Automate workflows with guided decisioning and real-time data to reduce manual effort and improve accuracy.

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See Every Case Understand Every Outcome.

Track every dispute from intake to resolution with full visibility into performance, risk, and outcomes.

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UDMS Platform Intro See the workflow, intelligence, and operations surfaces in motion.

Built for high-volume dispute and fraud operations.

One platform for faster case decisions, lower loss exposure, and stronger compliance control.

Dispute operations acceleration

Built to reduce queue time and manual effort across intake, triage, and resolution.

Rules-driven case routing and prioritization
Evidence workflow with clear ownership and due dates
Consistent SLA handling across teams

Fraud and risk decisioning

Bring fraud context directly into dispute handling so analysts can act faster and with better confidence.

Real-time fraud signal enrichment
Post-transaction monitoring and risk scoring
Trend visibility for policy tuning

Compliance and reporting control

Maintain auditability while giving operations and leadership shared visibility into performance.

Audit trail and process checkpoints
Role-based dashboards and reporting views
Consistent controls for regulated environments

Dispute Intelligence Network

UDMS connects merchants, acquirers, issuers, and external data sources in a single intelligence layer that powers real-time routing, decisioning, and resolution across every dispute.

Connected Ecosystem:

Built to work across major processors, acquirers, and issuers.

Transaction Flow

Network Exchange

Open Finance Signals

Dispute Lifecycle

Ready to upgrade your dispute resolution?

Join leading platforms relying on UDMS to automate decisions and protect revenue.

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Built for High-Risk, High-Volume Industries

UDMS adapts to the unique dispute challenges of each industry, from complex travel bookings to real-time digital transactions.

High-value transactions

Manage Complex, High-Value Travel Disputes

Handle cancellations, delays, and non-refundable bookings with full visibility and automated workflows that reduce fraud and recover revenue.

Irreversible Payments

Add Structure to Irreversible Crypto Payments

Add dispute workflows, investigation tools, and decisioning layers to crypto transactions where traditional chargebacks don’t exist.

Digital goods & fraud

Protect Revenue in Gaming Transactions

Manage disputes across in-game purchases, subscriptions, and digital assets without disrupting the player experience.

High-Volume Disputes

Resolve High-Volume Delivery Disputes Faster

Handle delivery service disputes around refunds, missing items, and service issues with automated workflows and clear visibility.

A Modular System for
End-to-End Dispute Management

UDMS modules structure your operations across workflows, decisioning, and data, making it easier to manage disputes at scale with consistency and visibility.

Core Platform

Foundational capabilities that power every dispute workflow.

Unified Case Hub

Automation Engine

Compliance Guardrails

Operations & Disputes

Tools used by operations, support handling, and recovery.

Chargeback Workflows

Case Management

Remediation & Review

Data, Security & Scale

Infrastructure, visibility, and controls for enterprise growth.

APIs & Integrations

Analytics Dashboards

Cloud Security & Scale

Platform Capabilities
Built for Modern Dispute Operations

UDMS replaces fragmented systems with a single platform that orchestrates workflows, enforces compliance, and delivers full visibility across the entire dispute lifecycle.