Information We Collect
We collect information that is necessary to operate the UDMS website, respond to inquiries, schedule demos, support customers, and deliver dispute operations workflows. The information we collect depends on how you interact with us.
- Contact details such as name, business email, company, role, and phone number when you submit a form or request a demo.
- Usage information such as browser type, pages viewed, referring URLs, approximate location, device identifiers, and interaction events on our website.
- Customer account and platform configuration data used to provision workspaces, user access, security settings, and workflow logic.
- Operational data, evidence artifacts, and reporting inputs that customers choose to process inside UDMS in connection with dispute or service recovery workflows.
How We Use Information
We use collected information to operate the site, communicate with prospective and current customers, improve the platform, and deliver secure dispute management services. We use information only for legitimate business and contractual purposes.
- Provide and secure website access, forms, demos, support, and customer communications.
- Provision accounts, authenticate users, enforce permissions, and maintain auditability within the UDMS platform.
- Support workflow orchestration, analytics, reporting, fraud review, compliance controls, and service recovery operations requested by customers.
- Monitor performance, investigate incidents, prevent misuse, and improve product functionality and reliability.
Sharing and Disclosure
We do not sell personal information. We share information only when necessary to operate the service, comply with law, protect rights and security, or fulfill customer instructions.
- Service providers that support hosting, infrastructure, monitoring, analytics, communications, or customer support.
- Authorized customer users, administrators, and implementation contacts based on workspace permissions and contractual scope.
- Regulators, courts, law enforcement, or counterparties when required by law, legal process, or a valid compliance obligation.
- Successors in the event of a merger, acquisition, financing, or sale of all or part of our business, subject to applicable confidentiality obligations.
Retention and Security
We retain information only as long as needed for legitimate business, legal, contractual, security, and operational purposes. Retention periods vary based on the nature of the data, customer agreements, product configuration, and legal requirements.
We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. These safeguards include access controls, logging, encryption in transit, environment separation, and incident response procedures.
Your Rights
Depending on your location and role, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information. Customer administrators may also control account-level information in the course of administering their workspace.
If you want to submit a privacy request, we may need to verify your identity and relationship to the relevant account or organization before responding.
Contact Us
Questions about this Privacy Policy, our data practices, or an individual request can be sent through the UDMS contact form. We will route the request to the appropriate privacy, security, or customer operations contact.